Results are in: Electronic Delivery vs. Traditional Mail
admin | Sep 20, 2009 | Comments 1
InfoPrint Survey Confirms 75 Percent of Americans Prefer Environmentally Certified Traditional Mail
Results Highlight the Value of Relevancy in Print and Consumers’ Trust for Printed Communications Over Email
Three out of four respondents would consider opting for traditional mail delivery if they were informed it had less of a negative environmental impact than email, according to a recent survey by InfoPrint Solutions Company, a joint venture between IBM and Ricoh. This is despite the current push from leading banks and credit card companies to move to electronic communications. Added to this, more than half of those polled by InfoPrint would unsubscribe to email newsletters due to a lack of content relevancy.
50 percent of consumers still prefer to receive marketing information about new products or services via traditional mail rather than email. Only 44 percent of respondents would rather receive marketing via email, the survey showed.
TransPromo, the combination of must-read important documents and relevant promotions, is a key tactic to ensure print remains the preferred method for consumers to receive vital communications and to cut through the clutter of irrelevant junk mail, whether electronic or hard copy.
“Traditional mail is still an extremely trusted source for valued communications like bills and statements and in many instances, needs to be compared against email. It is clear from the results that consumers are aware of the need to be more sustainable and will make changes to help decrease the negative affect of their communications on the environment,” said Lee Gallagher, Manager, Direct Marketing Solutions at InfoPrint. “Combine this with the fact that consumers feel bombarded by irrelevant marketing content received via email such as promotions, e-newsletters and other spam results, and it is evident that consumers are tired of this barrage of non-personalized communications. Implementing precise marketing, using TransPromo techniques, is invaluable to any company trying to reach specific audiences and reduce the amount of printed paper.”
When asked what types of traditional mail they receive, nearly 60 percent of those surveyed responded with monthly bills second only to promotional offers, received by 68 percent of respondents. This is compared to 63 percent stating they mostly receive promotional offers via email followed next by e-newsletters with 57 percent.
Attitudes to delivery format showed that while 71 percent of respondents always open email containing a monthly bill and 60 percent will always open an email containing a bank statement, when asked about opening traditional mail, response rates nearly doubled. 92 percent of consumers always open monthly bills and 83 percent always open bank statements received in the mail, showing a higher level of trust attached to traditional mail versus email.
“There is a growing desire to throw the ‘promotional baby’ out with the ‘mail bathwater’ in a frenzy to send all of our messages through email and online channels. But, what this research indicates is that consumers still trust, value and consume content via traditional mail, making the need to utilize solutions that embrace online and offline integration more important than ever for today’s marketer,” said Liz Miller , Vice President of Programs and Operations, Chief Marketing Officer (CMO) Council. “If we listen to this voice of the customer, we must look to eliminate mass, meaningless messaging that clog up both inbox and the mailbox and look for channels of engagement that consumers themselves define as valuable.”
InfoPrint offers customers a Suite of TransPromo Solutions that has already proven remarkable cost-savings and return on investment. Customers in the hospitality industry and cable space have worked with InfoPrint to garner these results.
For more information about InfoPrint’s TransPromo solutions, please visit: http://www.infoprintsolutionscompany.com/internet/wwsites.nsf/vwwebpublished/sol_transpromohome_us
For more information about the results of the first InfoPrint TransPromo survey, please visit: http://www.infoprintsolutionscompany.com/internet/wwsites.nsf/vwwebpublished/ai_pr030408_marketing_survey_xn
About InfoPrint Solutions Company
InfoPrint Solutions Company, headquartered in Boulder, Colorado, brings to market the advantages IBM and Ricoh have in the development, manufacturing, marketing and building of strategic solutions for customers, creating a growth-oriented global enterprise that is strategically focused on the output market. For more information go to www.infoprint.com or follow us on Twitter at www.twitter.com/infoprint or www.twitter.com/adfsavings.
Filed Under: Archive
About the Author:

The results of this survey come as no surprise and reflect similar surveys carried out in the UK. If you take a look at the various utility companies and financial institutions promoting the conversion to electronic bill presentment it is easy to see they are all pushing the environmental button with cost savings to them the provider. Few organisations have offered a compelling incentive to the customer or really appreciated the ‘real value’ that can be obtained from physical mail. The greatest opportunity from physical mail is the ability to appeal to our sense of emotion. Receiving a physical birthday card has a greater emotional impact than an e-card because the processes has involved the individual making the effort and take the time to go to the shops; make a choice of an appropriate image and text; hand over money; handwrite a personal message; and time the delivery for the door drop. It is a real thought process ending in a three dimensional exchange with feeling.
Effective use of TransPromo communications can appeal to the ‘emotional’ aspects even when the bill or statement is perceived to be bad news as it involves the collection of money. Successful engagement with the customer via the must-read document channel can appeal to the emotional senses and therefore start to change the perception. Clearly the messages need to be relevant, timely and appropriate to the individual. Today’s digital technology provides the marketers with a degree of flexibility for the physical communication channel that they have never had before unfortunately many still have not realised and understood the opportunity and integrated this as part of the overall customer communications channel. Switching to TransPromo style communication can be more environmentally effective, especially when you consider how many of us still complete the e-communication process by printing the document at a desk-top device but do not appreciate the real cost of doing this or the overall environmental impact.